For almost 2 years, I worked at The Container Store Corporate Office in their Customer Solutions Department (CSD). I performed customer service, sales, and closet design from a call center. The Container Store says they love their employees, I disagree. Let me explain...
You may have read my Customer Service Horror Stories post that included 2 funny storytime videos about my encounters with angry and irrational customers. If you love call center confessions and a good laugh, go check it out.
This video focuses on their Covid-19 response, their stance on Black Lives Matter, the department's questionable floor plan, and overall treatment of their employees. I share my opinion after working there for 23 months, having multiple conversations with customer service agents and leaders, and undergoing several training sessions. Does The Container Store now have a hostile work environment? I will let you watch this video and decide.
ALL THE FEELS