You messed up. You said the wrong thing, and it is all being taken out of context in your video's comment section. Should you remove the video? Upload a second apology video? This blog breaks down the situations and how to handle certain scenarios.
Before I go about preaching the ways of apologies, I should probably begin with discussing all the apologies that I have given. I've apologized in the comments section before, in a video, and even through private message. I've said sorry when I meant it, when I didn't mean, and when I meant it but at the time of the apology I did not mean it one bit because I can be a pouty thang. I've also said sorry when I should not have given somebody the time of day. As a woman, I think that I say sorry way too many times, and I'm working on that. I've said sorry when sorry was not enough. I've said over the top sorries when the person wasn't even that upset. It all makes sense since a lot of the times we say sorry over a miscommunication, so we cannot guarantee that our sorry will get through a second time. I'm not going to say sorry for this long post though, because we first have to recognize that everybody is human so nobody is perfect.
Should You Apologize?
Do nothing. ...At least within the first 24 hours. Cool down. Reflect. You don't want your pride to get in the way, but also you need to observe the situation. See if it dies down or escalates in the comments. If you only see one commenter trying to stir something up, you have the right to delete the comment.
NOTE: If you are getting called out left and right for one of the biggies, ya know, racism, anti-gay, etc. You should wait two hours max and then respond. Talk to your mentor, parents, and friends about the situation. While you brainstorm, do not post additional anything to your other social medias. You never want to look like you're ignoring the situation, just offline. Also, I think it is clear to note that you need to delete the bad video you posted.
Think about it. Do you think your message matches your honest opinion? If people aren't grasping what you meant, you may just need to clarify your thoughts. Leave your post in a pinned comment.
NOTE: Just because a lot of people tell you that your opinion is wrong, does not mean it is wrong.
Somebody in the comments demanded that I apologize to my fans for promoting gambling. I panicked at first. Oh no! I couldn't believe that this slipped through the cracks of my ethical barrier. I felt super bad.
I realized that ads all the time promote gambling. Sweepstakes fit the definition of gambling. If somebody wants to gamble, they will gamble. I can't start or stop them through a computer screen. Although that you can argue that the obsession of gambling makes somebody waste their time, the real problem with gambling is losing money. Spending your paycheck, family's money, mortgage loan...this can get pretty bad, which I address in my video. But this way, you can gamble without spending any money, literally.
So, this person who commented for me to apologize is titled to their opinion, but I don't have to give in. I believed that this game was fun, harmless, and didn't negatively fuel those with gambling addictions. I posted an honest review on MY channel.
Click HERE if you want to read about another issue I had where I didn't give into the commenter.
I didn't want to make this article too long try to address every single scenario. But if you want a PART TWO, I can definitely make one that is more in-depth. You just gotta let me know in the comments. <3
ALL THE FEELS